Return & Refund Policy

Return & Refund Policy for My Store

Return Eligibility and Timeframe

At My Store, you have 30 days from the date you receive your order to return eligible products. This 30-day return window is fixed and applies universally unless legally mandated otherwise.

To qualify for a return, the following conditions must be met:

The product must be unused and in the same condition as received, with no damage incurred after delivery.
All original packaging and included accessories should be returned when reasonably possible.
You must present valid proof of purchase or a verifiable order record identifying the item.
The product must satisfy My Store’s eligibility requirements outlined in this policy.

How to Initiate a Return

Find your order confirmation and select which product(s) you wish to return.
Contact My Store customer support by emailing olliepetermann@gmail.com with your order information and reason for return.
Wait for confirmation of eligibility and receipt of instructions for returning your item.
Package the product securely and ship it using the approved method provided by our support team.

Return Shipping Costs

Responsibility for return shipping costs depends on the circumstances of your return:

If you are returning items due to a change of mind, you will generally be responsible for paying the return shipping fees.
If the product is defective, damaged, or incorrect, My Store will provide guidance on return shipping and may cover the costs as appropriate.

Please do not send your return before receiving instructions and confirmation from customer support.

Refund Processing

After receiving and inspecting your returned product to verify its condition and eligibility, we will process your refund. Approved refunds will be credited to your original payment method within 5-10 business days.

The actual timeframe for the funds to appear depends on your payment provider or bank.

If more information is needed during our review, we will reach out to you directly.

Incorrect, Defective, or Damaged Items

If your order arrives damaged, defective, or not as ordered, please notify My Store promptly. Include your order details and if possible, photographs of the product or its packaging.

We will evaluate the issue and may offer a replacement, refund, or another solution depending on the situation and relevant laws.

If an immediate replacement isn’t available, you may be asked to return the original item and place a new order for the replacement product.

Exchanges

Exchanges depend on product availability and category. When feasible, we offer direct exchanges. If a direct exchange isn’t possible, please follow the return process and then submit a new order for your desired item.

Order Cancellations

You may cancel an order within 24 hours of placing it, provided the order has not yet been packed or shipped. Cancellations requested after 24 hours will not be accepted.

Refunds for canceled orders will be processed in accordance with applicable terms and regulations.