Shipping Policy

Order Processing

My Store confirms payment and prepares your order for shipment within 1-3 business days after payment is verified. This processing period is solely for order preparation and does not include the time it takes for delivery.

Please note that processing may extend beyond this timeframe during high volume periods, holidays, special promotions, or unforeseen delays.

Shipping Fees and Options

Shipping charges and available shipping methods depend on your delivery address, selected shipping service, and the specific products in your order.

All shipping fees and estimated delivery times will be presented at checkout. It is important to review and confirm these details before completing your purchase.

Delivery Timeline

After your package leaves My Store’s facility, delivery generally takes 5-10 business days.

Actual delivery speed varies by carrier, service level, destination, and potential customs or local delivery conditions. Delivery estimates serve as guidelines and are not guaranteed unless you select an express shipping option with a guaranteed delivery commitment.

Tracking Your Shipment

Once dispatched, My Store will send a shipping confirmation along with tracking information when available.

Keep in mind tracking numbers may take extra time to activate, as carriers update scans at different rates.

Shipping Address Verification and Changes

To avoid delivery issues, please carefully verify your shipping address before submitting your order.

If you discover an error or need to update your shipping details, contact My Store immediately. However, we cannot guarantee changes if your order is already being fulfilled or has been handed over to the carrier.

International Shipping and Customs

International orders may be subject to import duties, taxes, customs inspections, or restrictions dictated by the destination country.

Customers are responsible for any such fees and the delays customs processing may cause, which could extend beyond normal delivery estimates.

Multiple Shipments

Orders with items sourced from different locations or with differing availability dates may arrive in separate packages.

We will provide tracking information for each shipment whenever possible to help you monitor deliveries.

Delays and Problem Resolution

Delivery may be delayed due to weather, carrier disruptions, customs clearance, incomplete address information, or missed delivery attempts.

If your shipment experiences significant delays or appears lost, first check your tracking information. Then, contact My Store for further support.

Damaged or Missing Items

If your order arrives damaged or missing items, retain all packaging and take photos of the issue.

Reach out to My Store with your order details to initiate an investigation and receive instructions on resolving the problem consistent with our policies.

Returned or Undeliverable Packages

Parcels that are unclaimed or undeliverable and returned to My Store may incur reshipment fees or impact refund eligibility, depending on delivery circumstances and parcel condition.